How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...
This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing...
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
The advertising industry is changing. Privacy is a growing topic, with the phasing out of third-party cookies, as well as the majority of global iOS users...
This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could...
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