Using Data to Drive Business Value
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as...
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Published: May 09, 2022
Published: Jun 30, 2022
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re...
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Published: Jul 14, 2022
Get the Growth Engine Playbook for Online Trading Platforms
Turbo-charge your growth with smoother experiences and better payment capabilities.
Key Findings
We know Online Trading Platforms are ambitious...
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Published: Jun 30, 2022
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...
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Published: Jun 30, 2022
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
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Published: Jun 30, 2022
How to get maximum productivity from your remote teams
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could...
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Published: Jun 09, 2022
The Beauty and Power of a Balanced Organic and Paid TikTok Marketing Strategy
MECCA Brands is Australasia’s leading beauty retailer and uses its digital and physical presence to curate the best in global beauty combined with...
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Published: Jun 09, 2022
Authentic Brand Expression: Tapping Into Talent, Trends, and Creators to Perform on TikTok
Selena Gomez’s Rare Beauty was founded with a mission to destigmatize mental health and celebrate individuality by redefining what “beautiful”...
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Published: Jun 30, 2022
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....
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Published: May 09, 2022
Data Reinvention: Business Transformation Through a New Lens
This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...
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Published: Apr 06, 2022
97% of data sits unused by organisations
Data has the capability to transform your business, but only if it’s collected and processed in the right way. However, many organisations are missing...
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Published: May 09, 2022
The Guide to Building a Winning Data Strategy
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer...
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Published: Jun 30, 2022
How to get maximum productivity from your remote teams
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could...
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Published: May 09, 2022
The Data-Driven Enterprise: A Guide to Maximising the Value of your Data
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...
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