Market Research Whitepapers

Reinventing work - New imperatives for the future of working

Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformations....

What is Response Rate and how to improve

Each day, an average consumer receives from at least twenty to two hundred emails, fluttering in their inbox asking for the user’s attention. Hence,...

Published: Oct 14, 2022

Modern Customer Retention: What You Need to Know

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through acquiring the right audiences, understanding those...

Find your Data Management solution for marketing

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering this kind of technology. Get straight...

Building Digital Resilience - How marketers can succeed without third-party cookies

There’s been a lot for marketers to lament in the past year—and the imminent reduction in access to third-party identifiers (3PIDs) is part...

5 important things to consider when replatforming for ecommerce

Ecommerce epitomises this ideology. As a merchant, you have to invest in your marketing arsenal – a plan of attack that ensures the customers you...

Published: Jul 05, 2022

The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We asked CX coaching experts...

Informe de referencia sobre los seminarios web de ON24 en 2021

Los seminarios web son una de las herramientas más poderosas para crear experiencias digitales atractivas y que el público adora. Pero ¿cuáles...

The state of contact centre transformation in the new digital world

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of...

Published: Sep 22, 2023

Published: Apr 06, 2023

Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers

Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers Lower costs, stronger reliability, advanced features. Financial...

Market Research

Reinventing work - New imperatives for the future of working

What is Response Rate and how to improve

Modern Customer Retention: What You Need to Know

Find your Data Management solution for marketing

Building Digital Resilience - How marketers can succeed without third-party cookies

5 important things to consider when replatforming for ecommerce

The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme

Informe de referencia sobre los seminarios web de ON24 en 2021

The state of contact centre transformation in the new digital world

Can your Customers Hear You?

Make your Business Case for Sitecore Content Hub

Uw gegevens AI-klaar maken

Making the Leap to a Digital-First Enterprise

Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers

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