97% of data sits unused by organisations
Data has the capability to transform your business, but only if it’s collected and processed in the right way. However, many organisations are missing...
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Published: Apr 06, 2022
Published: Jun 30, 2022
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
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Published: Jun 30, 2022
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...
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Published: May 09, 2022
Data-Driven Reinvention
This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing...
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Published: May 09, 2022
How Treating Data as a Strategic Asset Drives Growth
This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....
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Published: May 09, 2022
The Guide to Building a Winning Data Strategy
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer...
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Published: Jun 09, 2022
The Beauty and Power of a Balanced Organic and Paid TikTok Marketing Strategy
MECCA Brands is Australasia’s leading beauty retailer and uses its digital and physical presence to curate the best in global beauty combined with...
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Published: May 09, 2022
The Data-Driven Enterprise: A Guide to Maximising the Value of your Data
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...
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Published: Jun 30, 2022
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
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Published: Jul 26, 2022
Our cloud solution is better for business and the planet
As technology advances, IT infrastructures are one potential route for businesses to increase their energy efficiency and reduce carbon emissions. Even...
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Published: Jun 30, 2022
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...
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Published: Jun 30, 2022
What your business needs for a hybrid and remote-first workplace
The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers...
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Published: Jun 30, 2022
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....
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Published: Jun 30, 2022
Next-Gen Cloud Contact Centers RingCentral Special Edition
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling...
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