Latest Whitepapers

Published: Sep 22, 2023

E-commerce: 9 Conversational Flow Templates

Use this guide as a stepping stone to create helpful, relevant conversations with customers. These sample conversational flows provide you with a...

Published: Sep 22, 2023

Transforming From Transactional to Conversational Customer Care

Learn how the WhatsApp Business Platform helps evolve the customer experience, increase agent efficiency, and drive revenue.

Published: Sep 22, 2023

Seus clientes conseguem ouvir você? Como as mensagens podem lhe ajudar a se destacar

Muitas luzes. Uma infinidade de artistas de rua. E, é claro, a icônica bola da meia-noite. A Times Square, em Nova York, é uma...

Published: Sep 22, 2023

The $260 Billion Dollar Friction Problem Businesses Don’t Know They Have

Remove barriers and reconnect with your customers Technology has transformed consumer expectations. Now, businesses must transform too. By tackling...

Published: Sep 22, 2023

Remove barriers and reconnect with your customers

Technology has transformed consumer expectations. Now, businesses must transform too. By tackling hidden barriers that make browsing, purchase or communication...

Published: Sep 22, 2023

Can your Customers Hear You?

Streaming media. Social channels. Email marketing. As our media landscape continues to evolve, so too does the battle for your customer’s limited,...

Published: Nov 23, 2023

8 MUST-ASK QUESTIONS FOR: Agencies & Enterprise Brands Evaluating Influencer Marketing Platforms

Influencer marketing has gone from a mere fling to a full-blown love affair in the C-suite. This is primarily thanks to the rise of social content creators...

Published: Sep 22, 2023

Transforming From Transactional to Conversational Customer Care

Learn how the WhatsApp Business Platform helps evolve the customer experience, increase agent efficiency, and drive revenue.

Published: Sep 22, 2023

Como as mensagens podem ajudar a potencializar as estratégias de marketing para conquistar novos clientes pelo mundo

Os Estados Unidos não são o único nem o maior mercado em que os clientes adoram fazer compras online. Atualmente, o maior mercado...

Published: Sep 22, 2023

Can your Customers Hear You?

Streaming media. Social channels. Email marketing. As our media landscape continues to evolve, so too does the battle for your customer’s limited,...

Published: Sep 22, 2023

Deliver a more personalized customer experience with messaging

Customers are becoming increasingly frustrated with using phone or email for customer service. Meanwhile, talking to friends and family via messaging has...

Published: Sep 21, 2023

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimise...

Published: Sep 21, 2023

Como os negócios conversacionais podem ajudar você a se aproximar e se manter perto dos seus clientes

Pode ser difícil fazer sua empresa crescer em escala e oferecer experiências autênticas e acionáveis aos clientes. Outra dificuldade...

Published: Sep 21, 2023

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

Published: Oct 13, 2023

The Ultimate Guide to Customer Advocacy

Strategic guidance, insights and case studies for CMOs, CRM and CX leaders ready to transform their customer economics. Read this guide to find...

Published: Sep 21, 2023

Como os negócios conversacionais podem ajudar você a se aproximar e se manter perto dos seus clientes

Pode ser difícil fazer sua empresa crescer em escala e oferecer experiências autênticas e acionáveis aos clientes. Outra dificuldade...

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