NICE inContact

The Inner Circle Guide to Omnichannel

Published by NICE inContact

Today’s digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent customers who leave the moment their expectations aren’t met. Our concise guide to omnichannel will allow you to evaluate whether your system drives the seamless omnichannel experiences customers expect.

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Related Categories Market Research, Customer Interaction, Marketing Campaigns, Cross Channel, Customer Data, Market Research, Customer Analytics, Customer Relationship, B2B, Collaboration, Technology, Online business, Measurement