Cultivating a future-proof customer journey strategy
This resource is published by NICE inContact
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today’s new customer experience reality, how to succeed in today’s new reality, and how the path to differentiated CX is the contact centre.
Download now to find out how you can integrate changing customer preferences into a seamless phygital-first experience.
Customer Interaction, Cross Channel, Customer Data, Customer Relationship, Digital Marketing, Online Marketing, B2B, Technology, Online Marketing, Measurement, Online Marketing, Digital Marketing