The 3 stakeholders your customer experience transformation needs to serve
This resource is published by ServiceNow
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging – given the rise in customer expectations and sudden global disruption pushing service teams everywhere to their limit. To deliver the kind of experiences your customers continue to demand, while keeping costs under control, you need to look beyond the customer – and design achievable service workflows that are also optimised for employees and the strategic goals of the business.
Download this Ebook to learn more about the three customer service stakeholders, and how you can:
- Understand the rapidly changing expectations and challenges of customer service
- Unlock the true potential of CX and avoid common mistakes
- Design workflows to help your customers, employees and business
- Build better experiences with data and unlock new opportunities
- Evolve your traditional CRM engagement approach to stay ahead
Customer Interaction, Customer Relationship, Technology