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How IT teams at Salesforce scale delivery with Slack.

Published by Slack

Learn how IT teams can reach their full productivity potential.

Business and information technology teams form the backbone of every successful enterprise. These vital roles provide and customize the applications and tools employees depend on to do their best work and ensure that companies stay secure and compliant. 

Information technology teams at Salesforce are responsible for developing, administering, managing, and analyzing all the tools employees use to support mission-critical business processes. Slack helps IT streamline and automate its work so it can deliver for business partners

Although Salesforce has been using Slack for nearly 10 years, the IT organization transitioned all of Salesforce to collaborate on the platform in 2020. The company’s leaders recognized the need for a productivity platform to manage work, reduce conversation silos, and improve connection— and the impact it’s had on Salesforce has been transformational.

As Slack became the platform where employees sought technical help and case management, communication between employees and IT teams became faster and more organized. Teammates didn’t have to waste time sifting through email inboxes and other applications to move work forward.

Slack has helped Salesforce automate routine tasks, shatter information silos, and maximize the value of its tech stack. We’ll show you how IT leaders can use Slack to boost employee productivity, cut costs through AI and automation, and mitigate security risks. 

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