Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes...
Published: Sep 27, 2021
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the switch from in-person to online whilst customer behaviours changed rapidly. Customer expectations outpaced experiences companies could deliver and a new bar was set for expectations...
Published: Sep 27, 2021
Today’s digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent customers who leave the moment their expectations aren’t met. Our concise guide to omnichannel will allow you to evaluate whether your system drives the seamless omnichannel...
Published: Sep 27, 2021
We analyzed data from three different sources to create the first Global Customer Engagement Review. We define what great customer engagement looks like, how that translates directly to business goals, and where brands can find opportunities to improve their customer engagement strategies.
Download now to find out...
Published: Sep 24, 2021
The North Star Framework is a model for managing products by identifying a single, crucial metric (the North Star Metric) that best captures the core value that your product delivers to its customers.
By the end of this book, you will:
Understand the purpose and value of the North Star Framework.
Be able...
Published: Oct 13, 2021
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today’s new customer experience reality, how to succeed in today’s new reality, and how the path to differentiated CX is the contact...
Published: Sep 27, 2021
Online meetings and online events can be hard work! Take the stress away by trying GoToWebinar free for 30 days! GoToWebinar is the simpler way to host online meetings, web events or online training.
Pick a compelling topic, invite guest speakers and include polls and surveys for truly interactive presentations....
Published: Oct 06, 2016
The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders, many people are sheltering in place. One of the key ways they can connect with others is through technology. If, as a brand, you need to be convinced that personalised experiences matter, this experience should persuade...
Published: Feb 17, 2021
Thank you for your interest in learning more about licensing SAP® software. This guide is part of a broader initiative to enhance transparency into how SAP licenses its products. It provides a wealth of information designed to help you make more-informed investment decisions in line with your specifi c business requirements....
Published: Feb 21, 2013
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized content experiences.
And to help you persuade your business’ key stakeholders, this guide is designed to give you:
A clear overview of the challenges that Sitecore Content Hub ™...
Published: Apr 29, 2021
According to an Apparel magazine executive survey, the number one top of mind industry issue is “reduce product cost to improve margin.” While we should always be looking for ways to reduce product costs (and costs in general), more savings are likely to come from better processes, such as design and development,...
Published: Feb 15, 2014
Some of the major and key challenges that have arisen today are that the majority of retailers lack experience in implementing a distributed order management (DOM) system, resulting in challenges around design, scope, implementation time scales and costs. These can cause unplanned compromises in the final implementation....
Published: Aug 22, 2018
In 2016, it’s absolutely critical that sales leadership guides their organizations to become more productive and successful in their newly-defined roles as consultants.
This eBook was specifically created for sales leaders who recognize and embrace the mission-critical need to make significant improvements in...
Published: Dec 15, 2015
Die Herausforderungen des digitalen Zeitalters könnengleichzeitig Chance und Zukunftssicherung sein – modernes, automatisiertes E-Mail-Marketing vernetzt besser mit den Kunden, eröffnet bisher ungenutzte Markt potenziale und lässt Marketing mit Vertrieb besser zusammenarbeiten.
E-Mail-Marketing...
Published: May 22, 2020
