The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the entire flow of work as it became dependent on technology. As the contact centre is no longer one touchpoint in the customer journey, it fails without chain management....
Published: Sep 27, 2021
Amplitude is a product intelligence platform that helps teams around the world use their customer data to understand user behaviour, customer retention, revenue, and more.
To better understand the benefits and costs associated with an investment in Amplitude, Nucleus conducted an in-depth return on investment...
Published: Jul 19, 2021
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact with them. Not only do customers want you to be as digital fluent as they are – they expect more personal service, too. To help you navigate the workforce changes...
Published: Sep 27, 2021
We analyzed data from three different sources to create the first Global Customer Engagement Review. We define what great customer engagement looks like, how that translates directly to business goals, and where brands can find opportunities to improve their customer engagement strategies.
Download now to find out...
Published: Sep 24, 2021
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today’s new customer experience reality, how to succeed in today’s new reality, and how the path to differentiated CX is the contact...
Published: Sep 27, 2021
A renewed, and long overdue, focus on retention is finally here. Companies are finding success through acquiring the right audiences, understanding those audiences, meeting their needs, and developing engaging experiences. This guide will discuss 7 key retention strategies, 10 winning retention campaigns, how to predict...
Published: Sep 24, 2021
Organizations around the world are trying to keep up with the rapid pace of change in their industry. In many cases, a combination of competitive, economic and social disruptions are threatening market positions and existences.
If this change is the only constant, then adaptability has to underpin a ‘new normal’...
Published: Jul 06, 2021
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms. This whitepaper explores key trends impacting email marketing, alongside what makes it unique and powerful. It also explores how you can make the most of data whilst building...
Published: Sep 24, 2021
Today’s brands are entering a new era of customer engagement. The swift digital transformation spurred on by the COVID-19 pandemic and the rise of a whole host of new marketing technologies, channels, platforms, and digital devices has made digital messaging and brand experiences central to modern marketing. However,...
Published: Sep 27, 2021
Audiences are burnt out on digital marketing. They’re flooded — non-stop — with emails, ebooks, webinars and the same digital marketing tricks we’ve come to rely on since early 2020.
So, what can we do to fight digital fatigue? To answer this question, the digital marketing experts from ON24,...
Published: Jun 29, 2021
Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting consumer trends has never been more evident. For retailers that get it right, there is a huge opportunity to emerge from the Covid-19 crisis in better shape than ever.
This Econsultancy/Adobe report is based on...
Published: Mar 03, 2021
Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can help drive business growth.
Download now for access to the entire guide alongside key research that we at Braze have conducted.
Published: Sep 24, 2021
Today’s marketers are faced with a landscape that demands genuine human interaction without actually interacting in person. So, how can marketers provide human engagement at a distance?
In this report you'll learn:
Why virtual events can and do work well to drive genuine human engagement...
Published: Jun 29, 2021
The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action. When it mattered the most we all mobilised millions of people to work differently, cutting through bureaucracy out of sheer necessity.
The pandemic has been a powerful catalyst for change and the case for sustained...
Published: Jul 06, 2021
