How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital...
Published: Jun 30, 2022
Is modern headless commerce right for you? Of course, modern headless commerce isn’t right for every business. You need to have either a skilled IT team or the resources to hire a systems integration partner. And your organization must have a clear idea of what your unique, branded experience will look and feel...
Published: Jun 01, 2022
This study applies the IDC MarketScape methodology to evaluate major global collaborative and community platform vendors.
As the pandemic drove the increased need for collaborative technologies, three primary categories emerged: team collaborative applications, team collaborative applications with native work management,...
Published: Apr 05, 2022
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital...
Published: Jun 30, 2022
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person sales floor is a thing of the past. Today’s reps need a Digital HQ for Sales—a place where work flows between teams, customers and partners, regardless of where...
Published: Jun 15, 2022
The benefits of e-signature technology are far reaching. Today, e-signature technology is used around the globe in nearly every industry and department. But not all e-signature providers are created equal—and not all organizations have the same needs. Before selecting the e-signature solution that’s right for...
Published: Mar 24, 2022
The way we work has changed. Modern organizations are putting together new technology systems that allow employees to be productive outside a traditional office building. Electronic signature is an important part of that work-from-anywhere toolkit.
To research the way e-signature usage has impacted business efficiency...
Published: Mar 24, 2022
Simply put, Balmain’s social media strategy is entertainment. The revolutionary Parisian brand ushered in a new era of fashion since the mid-century, and it continues to raise the bar for luxury brands as a creative pioneer. Balmain captivates audiences with a strategy built for the era of social entertainment, understanding...
Published: Jun 09, 2022
MECCA Brands is Australasia’s leading beauty retailer and uses its digital and physical presence to curate the best in global beauty combined with a high-touch customer experience. The company takes a similarly curated approach to its TikTok strategy, sharing aesthetic and satisfying video content, in collaboration...
Published: Jun 09, 2022
7 Reasons to Expand E-Signature Usage
Over the last two years, electronic signature usage has exploded. Now that the technology is far more common, businesses looking to get ahead of their competition need to think bigger.
In this research, DocuSign shares data from a recent study of today’s leading business...
Published: Mar 24, 2022
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
Becoming product-led has become an aspiration of many technology product companies today. Despite the rise in popularity, there are still many misconceptions about what it truly means to be product-led.
At its core, being product-led means focusing on providing true value through your product.
Published: Feb 28, 2022
What comes to mind when you hear or see the words “customer experience trends?” Well, depending on what kind of marketing strategies you believe in or the industry you’re in, you might have different ideas about what CX means. But, regardless of whether you’re a traditional marketer or a digital-savvy,...
Published: Mar 14, 2022
